Policies and safeguarding

The parent or guardian is the account holder. For each child we keep a name, age and any medical notes you choose to give, so the coach can plan the session safely.

Medical notes are shown only to the assigned coach and authorised Eleven Cricket staff. Booking and payment records are kept for accounting and are not sold or shared for advertising.

Ask bookings@elevencricket.com to see a copy of your data or to have it deleted. We will respond within one month. Some records must be kept for legal and accounting obligations, and we will tell you which ones.

Sessions are one-to-one coaching for players aged 5 to 18, booked by a parent or guardian. Your slot is held while you pay and is confirmed only once payment is accepted.

The price shown before payment is the full amount, in pounds sterling. Card details are handled by the payment provider and are never stored by Eleven Cricket.

Bring the player to the venue five minutes early with suitable kit. The coach may shorten a session for safety reasons; the price is unchanged.

Cancel or ask to reschedule at least 24 hours before the session for a full refund to the original card. Inside 24 hours the full price stays payable, unless the coach or venue cancels.

If Eleven Cricket cancels, you choose a new session or a full refund. Send requests to bookings@elevencricket.com with your booking reference.

Every coach holds an enhanced DBS check and follows the ECB safeguarding policy. Sessions take place in view of venue staff or a parent.

Photography or marketing consent is asked for separately when you book and is never required to take part. If you have a concern, contact bookings@elevencricket.com and it will be passed to our safeguarding lead.